When using this page, the following information may be requested, collected and processed:
1. Personal information which you need to provide or which you provide voluntarily. This is information about you that you provide by registering it through this page or by contacting us via telephone or e-mail, which includes:
The information you provide in order to book a direct flight with Bulgaria Air aviation company, or for a direct shared flight of the aviation company operated by another carrier (code-share), or for a transfer flight which includes a combination of a direct flight of Bulgaria Air / another carrier and another / third carrier operating after the transfer point. This information (PNR) is as follows:
Name, family name, date of birth (where applicable), e-mail address, passenger's telephone number, telephone number of a close friend or a relative;
Advance Passenger Information (API). This is information about you that you provide by registering it through this page, or by contacting us via phone or e-mail, which includes: name, surname, family name (written in the ID you are traveling with), date of birth, gender, nationality, number of the ID that you are traveling with, ID validity, ID issuing country. Collecting pre-departure passenger information is required for a flight to / from certain countries. If you are traveling to the United States, you must also provide a residence address for the first night of your stay in the United States. In case you do not provide the above information, you will be denied transportation from / to certain destinations. Pursuant to Art. 42b(2) of the State Agency for National Security Act, promulgated in State Gazette, No. 15 of 23.02.2016, air carriers are obliged to transmit passengers’ booking data for all flights to, in or from the Republic of Bulgaria, that is, API and PNR data for all inbound, outbound and domestic flights;
Information you provide in case your physical or medical condition requires additional services or specific in-flight assistance. This information includes details about health status such as information on chronic illnesses, surgical interventions, mobility restrictions or service without assistance. By providing us with information about your health, you agree that we process this information in order to determine whether your condition allows transport with our flights, as well as to provide additional services or specialized in-flight assistance. (See section: Passengers with Special Needs);
Information you provide for marketing purposes. This information may include a name, an e-mail address;
Information you provide during transactions to book and purchase services through this page. This information may include credit card details, an e-mail address.
2. Information we collect about you
When you use this page, we automatically collect the following information, which includes:
Details of your access to this page (including, but not limited to, traffic data and location data) and the resources that you access, the Internet Protocol (IP) address used to connect your device to the Internet, your login information, device type, browser type and version, time zone setting, browser plug-ins types and versions and also the operating system and the platform, that is collected and used for our internal research and statistical purposes as well as for improving user service and user experience on pages. We recognize that your privacy is important and we will protect the confidentiality of your personal information in accordance with our internal procedures and the legal requirements.
