Passengers suffering from serious chronic illnesses, who have experienced recent accidents or surgical procedures, as well as passengers whose ability to move freely or care for themselves without assistance is limited or impaired.

For these passengers, Bulgaria Air requires written medical clearance confirming the passenger’s fitness to travel by air. If, at the airline’s discretion, the passenger’s condition requires an accompanying person and such assistance is not provided at the passenger’s expense, carriage may be refused. If the passenger requires assistance with mobility within the airport, this service is provided free of charge by the airline.
The medical clearance must be submitted to Bulgaria Air no later than 3 business days before the flight.

Wheelchairs / mobility aids with non-spillable batteries (without servicing):

Non-spillable batteries are accepted on Bulgaria Air flights if the airline has been notified at least 24 hours before the flight;

Wheelchairs or devices with spillable batteries are not accepted for carriage.

Passengers suffering from serious chronic illnesses or who have recently experienced accidents or undergone surgical procedures may be transported, if necessary, with medical clearance, which releases the airline from liability in the event of incidents or complications caused by air travel.
The medical clearance must be submitted to Bulgaria Air no later than 3 business days before the flight.

Bulgaria Air transports pregnant women up to the 34th week of pregnancy and newborns up to 2 years of age, provided that each infant travels with at least one adult companion.
Pregnant women may be transported, if necessary, with medical clearance, which releases the airline from liability for incidents or complications related to air travel. The medical clearance must be submitted no later than 3 business days before the flight.

On Bulgaria Air flights, infants aged 8 days to 2 years do not occupy a separate seat and travel with the accompanying parent, secured with a special safety belt. Baby car seats or bassinets are transported only in the baggage compartment.

The airline accepts strollers free of charge. They must be handed over for tagging at the check-in counter or at the gate immediately before boarding. All strollers are transported in the aircraft’s baggage hold. Strollers are not allowed on board, including compact “yo-yo” folding strollers.

Passengers with infectious diseases;

Passengers exhibiting offensive or disruptive behavior;

Pregnant women beyond the 34th week of pregnancy;

Passengers who have suffered coronary thrombosis within the last 3 weeks, unless the condition was very mild and the attending physician is aware that the aircraft will reach altitudes above 8,000 feet (2,400–2,500 m);

Passengers with respiratory diseases causing dyspnea (shortness of breath) at rest or with minimal exertion. In rare cases, additional oxygen may be carried on board, subject to prior airline approval;

Passengers who have undergone abdominal surgery within the last 2 weeks;

Passengers who have suffered spontaneous pneumothorax where the lungs have not fully re-expanded;

Passengers who have experienced severe bleeding within the last 3 weeks or who suffer from anemia;

Passengers with certain hemoglobin disorders, particularly sickle-cell anemia;

Passengers with any type of mental disorder may be transported only if they have taken sedative medication and are accompanied by a suitable escort;

Newborns under 7 days old;

Premature newborns without written medical authorization.

If you wish to receive information about the safety regulations applied to the transport of passengers with special needs, as well as technical limitations related to aircraft size and the carriage of mobility devices, please contact our ticket offices or the Customer Service Center at +359 2 40 20 400 or via email at callFB@air.bg.

If the flight is operated by another airline, different conditions may apply.

The child’s age is determined as of the start date of travel.
One flight attendant may accompany two children from the same family (siblings) traveling together.
For two siblings traveling together, one UM fee is charged.